Our customers are our friends. In other words, we want to treat you the same way that we would like to be treated. We hope this reflects in our letters, our e-mails, our way of handling complaints and our general dialogue. And since we're not afraid to call 'em like we see 'em we will never hesitate to apologize in the rare case of poor service, just as we will always love getting input from our many wonderful customers - both professional and private. So thank you for being our friend. It means the world to us.